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Privacy Policy

In this Privacy Policy (the Privacy Policy) we will provide information on how Rategate, UAB, registration number 308113241, address of registered office Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania (the Service Provider or we/us), processes your personal data when operating RateGate - the Service Provider’s software-as-a-service solution for LTL groupage pricing and cost calculation designed for freight forwarders and groupage operators working with partner tariffs, terminals, zones, routes and different measurement units, enabling centralized management and automated calculation of transportation costs (the System).

The capitalised terms used in this Privacy Policy have the same meanings as defined in the Terms.

You can contact the Service Provider using the following contact information:

Email address: e.fedorovic@rategate.io

What kind of your personal data do we process?

We process personal data for the following purposes:

  1. Purpose: Conclusion and performance of the contract for provision of the System services

    • Personal data processed: first name, last name, email address, phone number of the contact persons of the Customer.
    • Legal basis: legitimate interest of the Service Provider to provide the System services (Art. 6(1)(f) GDPR).
    • Storage period: ten years after the end of the Contract.

  2. Purpose: Creation and administration of the Customer Account and provision of the System services

    • Personal data processed: first name, last name, account username and password, email address of the User.
    • Legal basis: legitimate interest of the Service Provider to provide System services (Art. 6(1)(f) GDPR) or performance of a contract and taking steps at the request of the data subject prior to entering into a contract (Art. 6(1)(b) GDPR).
    • Storage period: As long as the Customer Account is active or as long as the User’s access to the System is not terminated by the Customer.

  3. Purpose: Communication, customer support

    • Personal data processed: first name, last name, phone number, email address.
    • Legal basis: legitimate interest of the Service Provider to provide System services and/or ensure quality of services (Art. 6(1)(f) GDPR).
    • Storage period: One year after the enquiry is solved.

  4. Purpose: Publication of reviews and testimonials

    • Personal data processed: first name, last name, email address, company represented, contents of a review / testimonial.
    • Legal basis: consent (Art. 6(1)(a) GDPR) or legitimate interest of the Service Provider to provide System services (Art. 6(1)(f) GDPR).
    • Storage period: five years after the review / testimonial has been submitted.
    • The review / testimonial is published online on our website, we can distribute it through our social media accounts and otherwise. Your email address will not be displayed.

Whom can we transfer your personal data to?

We may transfer information about you to our employees, agents and such service providers as debt administration/collection companies or companies providing archiving services, also to legal/marketing/IT service providers or subcontractors if it is reasonably required for the purposes stated in this Privacy Policy.

In addition, we may disclose your personal information in cases when required to do so by law or seeking to protect our rights or interests (including the case when your personal data is transferred to others for debt recovery purposes), also when intending to sell the System, a part of the company’s business or assets, or to reorganize the company (and during such processes) we are asked to disclose your personal data to any (potential) buyer of such business or assets, or to other participants in the reorganization.

How is your personal data processed?

Your personal data will be processed in accordance with the General Data Protection Regulation (the GDPR), the Law of the Republic of Lithuania on Legal Protection of Personal Data, and other legal requirements. When identifying personal data processing measures and during such processing, the Service Provider should implement appropriate technical and organizational measures envisaged in the laws for the protection of personal data against accidental or unlawful destruction, damage, modification, loss, disclosure, or any other kind of illegal handling and will adopt proper measures considering the risks involved in such personal data processing.

What are your rights?

Below, please find information about your rights associated with the processing of your personal data by the Service Provider and about how such rights may be exercised. If you want more information about your rights or want to exercise them, please contact us at the email address given in this Privacy Policy.

  • You may contact us at any time to ask whether any of your personal data is being processed by us. If your personal data is stored or used by us in whatever way, you have the right of access to such data. In order for you to exercise such right, please send us a written request at the email address given in this Privacy Policy. We may ask you to confirm your identity so that your request could be granted. Please observe the principles of reasonableness and good faith when submitting such request.
  • If you have given us consent to process your personal data, you may withdraw such consent at any time by sending us an email letter to the email address given in this Privacy Policy.
  • You have the right to request us to correct any inaccuracies in your personal data. In that case, we may ask you to confirm the information corrected.
  • You have the right to request us to erase your personal data. This right may be implemented in the cases described in Article 17 of the GDPR.
  • You have the right to request us to restrict/refrain from processing your personal data.
  • You have the right to data portability if processing of such data is carried out by automated means and we have obtained such data from you based on your consent or for the purpose of concluding an agreement. If you opt to exercise this right, we will transmit at your request a copy of the data submitted by you.
  • You have the right to object to processing of your personal data pursuant to Article 21 of the GDPR, provided that the personal data is processed on the basis of legitimate interest of the Service Provider.

How can you exercise your rights?

To enforce your rights, you may submit requests, complaints or claims to us in writing by using the contact information given in this Privacy Policy.

We will respond to your request, complaint or claim in writing in accordance with the applicable laws and will do our best to provide you with the necessary information within the shortest time possible but in no event later than within 30 (thirty) days after receiving your request.

If having received your request, complaint or claim we have doubts about your identity, we may ask the applicant to produce an identity document.

Complaints

If you believe that your rights as the data subject have been and/or may be violated, please immediately contact us at the email address given in this Privacy Policy. We assure you that having received your complaint, we will inform you within a reasonable time about the progress of the complaint investigation, and later about its outcome. If you are not satisfied with such investigation outcome, you may file a complaint with the supervisory authority: in Lithuania, the State Data Protection Inspectorate (https://vdai.lrv.lt/), and a list of supervisory authorities in other EU countries can be found on the website of the European Data Protection Board: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.

Responsibility

You are responsible for ensuring that the information provided by you is accurate, correct, and complete. You should immediately notify us by email if changes are made to the data you have submitted. Therefore, we will not be held liable for any damage resulting from your failure to provide correct or complete personal data or to give us notice of changes made to such data.

This Privacy Policy was last updated on 1 October 2026.

This Privacy Policy has been created by Dokas, a tool for creation of business documents. Dokas legal, MB holds the copyright to its text and permits Rategate, UAB to use this Privacy Policy for RateGate website. No reproduction or other use of this Privacy Policy (either in whole or in part) is permitted without the written consent of Dokas legal, MB. For information on all rights granted, please refer to section 2 of the Dokas Rules. Personal data will be processed in accordance with the Dokas Privacy Policy.